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Data Galactica

Refund and cancellation policy

This policy covers payments for Data Galactica: wallet top-ups for the paid API and MCP access, and any other plan agreed with us in writing. Reading datagalactica.com and the free API tier need no payment.

Effective 9 October 2026.

What you pay for

The paid API is prepaid. You top up your account's wallet with ₹500, ₹5,000 or ₹50,000 of credit, and each paid call takes its price from the wallet. The price of each kind of call is shown on the API page before you pay. We are not currently registered for GST, so no GST is charged; if that changes, GST will be added at the applicable rate and shown before you pay. Top-ups are a digital service, credited to the wallet as soon as the payment succeeds (see Delivery). There are no subscriptions and nothing renews by itself. Payments show on your statement as Y4W Learning Private Limited, the company that operates Data Galactica. Where a written agreement with us sets different terms, those terms apply.

Stopping and closing an account

  • You can stop using the API at any time. No further charge is ever made unless you top up again.
  • To revoke a key or close your account, write to support@datagalactica.com from the e-mail on the account. Unused paid credit is refunded on closure only as listed under When we refund.
  • We may suspend or close an account for breach of the terms of use. If we close an account for any other reason, we refund the unused paid credit.

When we refund

  • Duplicate payment: you were charged more than once for the same top-up.
  • Not credited: the money left your account but the wallet was not credited, and we cannot credit it within 2 working days of your report.
  • Wrong amount: you were charged more than the price shown when you paid; we refund the difference.
  • Our service failure: the API was unavailable for a long period because of a fault on our side; we refund or credit a fair share.
  • Unused top-up: if you ask within 7 days of a top-up and none of that top-up's credit has been used, we refund it in full.

A failed or timed-out payment that was debited is usually reversed by your bank or the gateway on its own within 5 to 7 working days. If it is not, write to us with the payment reference.

When we do not refund

  • Credit that has been used, and free credit or free-tier use (they have no cash value).
  • A change of mind after credit has been used, or because the data did not suit your purpose. The data is best-effort (see Sources and accuracy); try the free site and the free tier first.
  • Credit on an account suspended or closed for breach of the terms of use.

How to ask for a refund

Write to support@datagalactica.com within 30 days of the payment, with the e-mail on your account, the payment reference, the date and amount, and the reason. We acknowledge within 2 working days and decide within 7 working days.

How long a refund takes

An approved refund is started within 5 to 7 working days, to the same card, UPI account or bank account you paid from. Your bank may take a further 5 to 10 working days to show it.

Contact

Write to support@datagalactica.com, or see Contact us.